FAQs – CosmoCare.shop

❓ General Questions

1. How do I place an order?

Simply add items to your cart → proceed to checkout → select payment & shipping → confirm your order. You'll receive a confirmation email with details.

2. What payment methods do you accept?

We accept:

  • Credit/Debit Cards (Visa, Mastercard, American Express)

  • Apple Pay / Google Pay

  • Shop Pay (for faster checkout)

  • Shop Pay Installment

3. Do you have a physical store?

We’re currently online-only but ship nationwide across the U.S.

🚚 Shipping & Returns

4. What shipping options are available?

  • Standard Shipping: 3–7 business days (USPS, UPS).

  • Free Shipping 

5. How much does shipping cost?

  • Free

6. What’s your return policy?

You may return unopened products within 30 days of delivery. Contact us at support@cosmocare.shop for a return label. Refunds are processed within 5 business days.

💳 Payment & Security

7. Is my payment information secure?

Absolutely! We use 256-bit SSL encryption and partner with PCI-compliant payment processors.

8. Why was my payment declined?

Common reasons:

  • Insufficient funds.

  • Bank fraud protection (contact your bank).

  • Billing/shipping address mismatch.

9. Where’s my receipt?

E-receipts are emailed immediately after purchase. Check your spam folder or contact us if missing.

🧴 Product Questions

10. How do I choose the right skincare products?

Each product page lists skin type recommendations. Need help? Use our Skin Quiz or chat with us!

11. Are your products authentic?

100%! We source directly from brands or authorized distributors.

12. Do you offer travel sizes or samples?

Yes! Look for “Travel Size” or “Discovery Kits” in our menu.

📞 Contact & Support

13. How can I reach customer service?

14. When will I get a response?

We reply within 1 hour during business hours (usually faster!).

CosmoCare.shop – Science-Backed Skincare, Delivered! ✨
Still have questions? We’re happy to help – just reach out!